In this reading the writer mentions four ways in which design can benefit us; pleasing, entertaining, surprising, and astonishing us. In the 21st century, products have become more and more functional but the idea of having to label something to be “user friendly” makes me question if something wasn’t what is the point of that product to be put out to have users. Products in the past have only had one function, for example a cell phone just made phone calls not to surf the internet, play games, track spending habits etc. Sometimes in the world of technological development the need to have pleasure, entertainment, surprise, and astonishment in one product is a lot and almost makes something not functional and not necessarily pleasing. I do agree that some products are complicated now because of the industry and pushing to create something new, like the 3D printer, a product meant to be run by a specialist. In my experience with 3D printing it is definitely satisfying after the hours and hours of work and holds both astonishment and surprise. In conclusion, reading this article and thinking about the products that I own, it is convenient to have all these elements in one but to other generations they would not necessarily call anything “user friendly” now.